Refund policy

All sales are final

Living Synergy products are ingestible dietary supplements. For safety and quality reasons, all sales are final. We do not accept returns or exchanges, and we do not issue refunds on opened or unopened products.

Damaged or incorrect items

If your order arrives damaged, or we sent the wrong item, email livingsynergy@proton.me within 14 days of delivery with your order number and a photo, and we will replace it. No return shipment is needed.

Lost packages

If your tracking shows no movement for 3 business days after dispatch, or your package never arrives, contact us and we will work with the carrier to resolve it. See our Shipping Policy for details.

Order cancellations

Orders are sent to our fulfillment center shortly after they are placed. If you need to cancel, email us as soon as possible. We can only cancel orders that have not yet been processed for shipment.

Questions

Email livingsynergy@proton.me with your order number and we will get back to you within 1–2 business days.